IDS Livraison Express · Personal information protection

Privacy Policy

We deliver prescription medication. We know that the information entrusted to us is among the most sensitive there is. This policy explains, in plain language, what we collect, why, how we protect it and what your rights are.

Effective October 21, 2026 Compliant with Quebec's Law 25 Applies to our website, IDSWeb and the IDS Mobile app

Only what's needed

We collect only what is required to deliver, prove delivery and comply with the law.

Never sold

No information is ever sold, rented or used for advertising.

Location on duty only

A driver's location is tracked only during working hours, never outside them.

Encrypted and controlled

Encrypted connections, role-based access and access logging.

01Who we are

IDS Livraison Express is a Quebec company that delivers prescription medication and pharmaceutical products on behalf of pharmacies across the Greater Montréal area.

Head office: 1105 rue Cherbourg, Saint-Hubert, Quebec J3Y 6G5 · Phone: 514-992-8670 · Website: idslivraisonexpress.com

This policy applies to the personal information we handle:

on our website (service requests, job applications, contact forms);
in IDSWeb, the management platform used by our team and by our client pharmacies;
in IDS Mobile, our drivers' app (Android and iOS);
during the deliveries themselves, with patients and recipients.

When we deliver for a pharmacy, the pharmacy holds the patient's file. We receive from it only what is needed to make the delivery, and we act on its instructions.

02Person in charge of the protection of personal information

Under Quebec's Act respecting the protection of personal information in the private sector, the person with the highest authority in the company acts as the person in charge of the protection of personal information.

Jorge Mariz

President · Person in charge of the protection of personal information

Email: idslivraisonexpress@gmail.com Phone: 514-992-8670 Mail: 1105 rue Cherbourg, Saint-Hubert, Quebec J3Y 6G5

He ensures this policy is followed, answers access and correction requests, handles complaints and keeps the register of confidentiality incidents.

03Information we collect

Who	Information
Patients and recipients	Name, delivery address, phone number, delivery instructions, amount to collect if any, proof of delivery (signature, photo of the package left, name of the person receiving it), and the date, time and place of handover. We have no access to medical records or to the content of the prescription beyond what appears on the sealed package.
Drivers	Identity and contact details, address, employee number, compliance documents (driver's licence, vehicle insurance, expiry dates), information needed for pay and tax slips, optional profile photo, hours on duty, location while on duty, deliveries made, reported incidents, and messages exchanged with dispatch.
Client pharmacies	Names and contact details of contact persons, addresses, IDSWeb user accounts, and business billing and payment information.
Website visitors and applicants	Information provided in forms (name, email, phone, message, résumé) and technical browsing data (see "Cookies").

Sensitive identification numbers required by law (for example for tax slips) are stored encrypted and are never displayed in full.

04Why we use it

Making deliveries: planning routes, guiding the driver, contacting the recipient when needed.
Proving delivery to the pharmacy (signature, photo, time and place of handover) and handling claims.
Protecting medication: monitoring cooler temperatures (cold chain) during transport.
Keeping drivers and packages safe (emergency button, tracking while on duty).
Managing the business relationship: billing pharmacies, driver pay and tax slips, document compliance.
Meeting our legal obligations (tax, accounting, regulatory).
Improving our services using overall statistics (volumes, delivery times), with no individual profiling for commercial purposes.

We collect information only for these purposes, with your consent where required, and we do not use it for any other purpose without new consent, except where the law allows.

05The IDS Mobile app

IDS Mobile is reserved for IDS Livraison Express drivers; an account provided by the company is required. Here is what the app uses on the phone, and why:

Permission	Use
Location (including in the background)	Tracking the route and recording the place of each delivery only while the driver is on duty (clocked in or deliveries in progress), even when the screen is off or the app is in the background. Tracking stops at the end of the shift. A persistent notification shows when tracking is active.
Camera	Taking proof-of-delivery photos and photos of compliance documents, and scanning package codes.
Microphone	Voice messages and dictation in the app, only when the driver presses the button provided for that purpose.
Bluetooth	Reading temperature and humidity from the sensors placed in coolers.
Notifications	New deliveries, messages from dispatch, temperature alerts.
Photos	Attaching an existing photo (for example a document), only when the driver chooses to.
Biometrics	Unlocking the app with a fingerprint or face. Biometric data stays on the phone; we never have access to it.

The app contains no advertising and no advertising trackers. All data it sends goes only to IDS Livraison Express servers, over an encrypted connection.

07How long we keep it

We keep information only as long as needed for the purposes it was collected for, or longer where the law requires:

Proofs of delivery and delivery history: for the duration of the relationship with the pharmacy and the time needed to handle claims;
Accounting, tax and payroll records: six (6) years after the end of the year they relate to, as tax laws require;
Drivers' location history: only as long as needed for proof of delivery, pay and claims handling;
Unsuccessful job applications: 12 months at most.

At the end of these periods, the information is securely destroyed or anonymized.

08Security

Encrypted communications (HTTPS/TLS) between the app, IDSWeb and our servers;
Access limited by each user's role (driver, dispatcher, pharmacy, administration) and by franchise;
Strong passwords, sessions that expire, biometric app lock;
Encryption of the most sensitive information in our databases;
Logging of access and changes;
Staff awareness training and confidentiality commitments.

No system is foolproof, which is why we also have an incident procedure (section 12).

09Your rights

At any time, you may:

access the personal information we hold about you;
have it corrected if it is inaccurate, incomplete or ambiguous;
withdraw your consent to any use that is not required to provide the service or comply with the law;
request the deletion of your information, or that its dissemination cease, where the law allows;
request that it be provided to you in a structured, commonly used technological format (portability).

Write to the person in charge (section 2). We respond within 30 days of receiving the request. We may ask you to prove your identity before acting on it. If your request concerns a delivery made for a pharmacy, we may forward it to that pharmacy, since it holds your file.

IDS Mobile · Account deletion

10Deleting a driver account and its data

IDS Mobile accounts are created by IDS Livraison Express for its drivers. To request deletion of your account and its associated data:

Email idslivraisonexpress@gmail.com with the subject "IDS Mobile account deletion", or call 514-992-8670.
Include your full name, your employee number (for example CH-0000) and the phone number linked to the account.
We confirm your identity, then deactivate the account: access to the app is cut off immediately.
Within 30 days, we delete your profile photo, personal contact details, compliance documents, location history and messages.

What must be kept: information the law requires us to retain (payroll, tax slips and accounting records, 6 years) and the proofs of deliveries made for our client pharmacies, which belong to them. This information is kept with restricted access, then destroyed at the end of the legal period.

11Cookies

Our website uses cookies that are necessary for it to work (language, form security). Audience measurement cookies, if any, are enabled only with your consent and can be refused without affecting your browsing. You can also delete them in your browser settings. IDSWeb uses only the session cookies needed for secure sign-in.

12Confidentiality incidents

If a confidentiality incident occurs (unauthorized access, use or disclosure, or loss of information), we immediately take steps to reduce the risk. If the incident presents a risk of serious injury, we promptly notify the Commission d'accès à l'information and the people concerned. All incidents are recorded in a register.

13Minors

Our digital services (website, IDSWeb, IDS Mobile) are not intended for people under 18. When a delivery is for a minor, their information is provided by the pharmacy and handled according to its instructions, with the same protection.

14Changes to this policy

We may update this policy. The effective date at the top of the page shows the current version. If there is a significant change, we will inform drivers and client pharmacies before it takes effect.

15Questions and complaints

For any question or complaint about your personal information, first contact Jorge Mariz, person in charge of the protection of personal information, at idslivraisonexpress@gmail.com or 514-992-8670. We will handle your complaint promptly and reply in writing.

If you are not satisfied with our response, you may contact Quebec's Commission d'accès à l'information: www.cai.gouv.qc.ca · 1-888-528-7741.